Well, as I said it's the best I have for the moment. It's kind of easier said than done though.

After the client has spent n hours with a bot that does everything it can to endear itself to the user, I'm sort of starting in second place with less than zero "equity".

"Disregard all the time you've invested and everything you think you know because it sounded plausible, and listen to me who will charge you lots of money"