It's more complicated, because Valve absolutely isn't perfect and contributes to problems, and most of that comment is valid. I still wouldn't boycott them as it stands, because I do see them as the best option and don't mind them getting some of my money.

The best alternatives have their own flaws, GOG using GenAI in official promotional material and no Linux launcher, itch barely having a launcher, which is valid, but is severely lacking compared to Steam.