I completely agree. In the current context it's important to note that I have a cs degree and you too probably and way better than me. But some people don't know how to use computers and that's fine. They just like to surf or play games. I think when you are troubleshooting your pc, it's fine. That's my position.
What you are saying I think is completely different discussion. I know people that you are referring to and you cannot change them. Some people love ignorance but yeah I agree it's impacting a lot of people but I don't think it's a ai issue, it's a people issue.