I bought my IT guy an Excel mug that said something like Freak in the Sheets. He had been helping me transfer files from one computer to another (old computer had an expanding battery issue) and said he appreciated novelty mugs. He was being a real pal about it. So, I got him a mug. I didn't solve any of his problems, but I did let him vent some about them.

We also hate everyone b/c when the encounter the tiniest bit of friction in their device usage they run to IT without even trying to think of what the cause may be. Maybe, just maybe, trying to put 35GB of pics on a 16GB USB drive is the problem, and not some major computer issue.