Word is a terrible text editor … You can make better-looking documents by … markdown … css … Latex … Vim … Git

The average office worker has no idea what those words mean, let alone how to use them. Do you seriously expect a run-of-the-mill HR worker to write css? Memorize latex commands? Resolve merge conflicts?

Naw my man. Word sucks, but its point-and-click, drag-and-drop, type-on-page UI is the maximum level of complexity a user can handle.

Creating a simple intuitive UI for document editing is hard. I’m not saying Microsoft succeeded at creating that with Word; but let’s be honest no else has either.