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Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 4 months ago by to c/technology@lemmy.world
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Building relationships with customers through support didn't turn out as hoped

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[–] 12 points 4 months ago

A previous company used telemetry only when there was a pattern they couldn’t figure out. In this case it was a failure in a Microsoft subsystem that users had no reason to even be aware of

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