116
Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 4 months ago by to c/technology@lemmy.world
58 comments fedilink hide all child comments
 

Building relationships with customers through support didn't turn out as hoped

Comments

you are viewing a single comment's thread
view the rest of the comments
[–] 19 points 4 months ago (2 children)

It also happens because error reporting in applications is garbage in general

  • permalink
  • fedilink
  • source
  • hideshow 2 child comments
    •
  • [–] 13 points 4 months ago

    Agreed. As a software dev, a huge portion of my job has been fixing exception handling and adding centralized error handling to figure out what bugs my users are experiencing. Many devs I worked with seemed to only care about the happy path.

  • permalink
  • fedilink
  • source
  • parent
  • [–] 9 points 4 months ago

    It also happens because error reporting in applications is garbage in general

    Which is because error trapping in applications is garbage in general. Seriously, how many fucking times have you gotten an error ranging from "unexpected error occurred" to the ever helpful "something went wrong. Try again later."

  • permalink
  • fedilink
  • source
  • parent