116
Unpopular truth: Telemetry collection actually happens because people are garbage at being helpful to support (www.uncommonapps.nyc)
submitted 4 months ago by to c/technology@lemmy.world
58 comments fedilink hide all child comments
 

Building relationships with customers through support didn't turn out as hoped

Comments

you are viewing a single comment's thread
view the rest of the comments
[–] 4 points 4 months ago (2 children)

I believe that's what they're saying, that if released software has any bugs that users encounter, and the developers want to know about them to fix them, they're "outsourcing QA" to the users.

So yeah, good luck creating software and updates with literally no issues :P

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 2 child comments
    •
  • [–] 1 point 4 months ago (1 child)

    QA happens before release. Of course that doesn't prevent some bugs from slipping through, but instead of waiting for the user to break stuff, I broke it on purpose, working in QA.

    I seriously don't trust any telemetry. Maybe my "paranoia" or whatever makes me heavily biased.

  • permalink
  • fedilink
  • source
  • parent
  • hideshow 1 child comment
    •
  • [–] 1 point 4 months ago* (last edited 4 months ago)

    Telemetry tends to be put in reactively after something broke. Barn door, horse bolted, etc. Also, even when it's done proactively, devs often often aren't aware of what's relevant and actionable in a support context.

  • permalink
  • fedilink
  • source
  • parent