YES!

I call Rogers for help in the past, and magically my service gets disconnected or they are just clueless about words and technical terms..

I call my ISP now, and they actually know things. almost like they have actual training on the services instead of jow to answer a phone and transfer.

20min calls from a real ISP, vs 60 minutes on hold to get some donkey that asks me to unplug the modem for 5 minutes like I haven't done it already... and they are then out of ideas and need to escalate and call back in 5 days or some trash.

I pay more to get real service, always.