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Discord roll out global age verification system, including an "age inference" model that runs in the background (www.rockpapershotgun.com)
submitted 9 months ago by to c/technology@lemmy.world
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We have another event that invites people over to our side!

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[–] 73 points 9 months ago (8 children)

I will never understand the move from forums to discord. when discord is the only way to get assistance, I go find another product.

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  • [–] 52 points 9 months ago* (last edited 9 months ago) (4 children)

    Discord is terrible for assistance.

    Search is ineffective, you have to actually fight the UI to go back to older messages, depending on the device there are still somehow cases in which you can't go back to the beginning of a thread. But thank you for putting a huge reminder that I am currently "reading through old messages", silly me, why would I want to do that.

    Oh, you're trying to scroll down through old posts? Let me suddenly refresh the list for no reason and bring you back to the most recent ones. Everything past the third screen might as well not exist anymore.

    And of course, there is the slight problem of every useful info written there being completely invisible to the rest of the internet.

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  • [–] 17 points 9 months ago* (last edited 9 months ago)

    What amazes me is how often there are a bunch of sweaty nerds in the chat willing to answer every lazy-ass question known to man.

    If they expended a fraction of that effort on making a manual and a FAQ, they wouldn't even need a discord channel.

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  • [–] -2 points 9 months ago (2 children)

    You're booming. Discord search is fine but you dont even need to search. Seeking assistance is easy > join post > get notified when someone answers you.

    Compared to forums where you have to create and account post an introduction then deep dive on the forum to make sure your question hasnt been asked before then write up s big detailed post only for the mod to remove your post because it was in the wrong place.

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  • [–] 4 points 8 months ago (1 child)

    The point is the first step in getting assistance is checking you're not asking something that has been solved one hundred times before.

    And you don't even need to be registered to do that in a forum. in fact you don't even need to know the forum exists, because search engines can find them for you.

    You're just counting on people having nothing else to do than help people by repeating the same basic stuff forever.

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  • [–] 0 points 8 months ago

    I used to be of the opinion that searching history for issues was the best thing. But ive seen how many issues it creates and think its not worth it. Software is constantly being updated and the post from 6months ago is likely a completely different issue even if it sounds similar to yours.

    Having access to real time individualized support for free is actually awesome from a user perspective. For devs they are able to let the community handle a lot of the requests and oversee that terrible advice isnt being shared.

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  • [–] 18 points 9 months ago (1 child)

    It was one of the first to make voice chat really really easy for gamers. Yes vent and ts existed before, but discord made it soooo easy and had integrated irc-style chat

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  • [–] 7 points 9 months ago

    It's easier to set up than a forum. I suppose. But messier.

    A forum is much better suited for the purpose a lot of people are using Discord for.

    They should be using Discord for voice chat and streaming, that's what it's good at. Use a fairly tool for what it does well. Not for what it does poorly.

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