Don't be sorry, it's not my text and not my mother. This is just a place I dump stuff that's interesting and I wish to remember, not an endorsement of stuff posted. That said, I think the author's point is, from the perspective of an old lady who spends her entire day travelling to meet a specialist physician only to get ten seconds and a prescription without being heard or practically even seen, her experience is that an LLM is more humane.