It's upsetting that we don't have the data Netflix is going off of. Are the people on their phones and Netflix is deciding to cater to them because they are upset that the plot is hard to follow, or are they on their phones because the plot is so generic they can tune it out and still get the gist and Netflix is just assuming they want the plot restated? I don't care if people want to be on their phone and Netflix at the same time in the privacy of their own homes, so unless they are complaining, why does Netflix care? If they are complaining, I have never seen or heard it. I have heard plenty of people complain about poor writing and writing that seems to try and solve this "problem" already. I've personally stopped watching Netflix shows because the quality had gotten so bad, so are they really doing themselves any favors? Plenty of people rewatch shows on Netflix and they're putting out a lot of bad/basic reality tv, so it's possible it's not even new scripted content people are ignoring. They might be on their 6th rewatch of friends while scrolling TikTok.